Refund policy: All deposits paid are non-refundable. All monies paid on arrival at the dropzone become non-refundable. This does not affect your statutory rights.
Once you have attended the airfield, we regret that you cannot change the location under any circumstances.
Tandem Skydivers: Should your skydive not take place due to weather or any other reason then you may reschedule for a mutually convenient date and you have 12 months within which to return and jump at no extra cost.
Whilst your payment will remain on account indefinitely, should you return after the 12 month period then an insurance renewal fee of £35 will be charged (subject to change annually).
Should you be unable to participate due to health or other reasons and we agree an alternative person may replace you, then an administration fee of £15 plus £35 to cover new insurance will be charged.
Vouchers: Vouchers may be extended for an additional 12 months at a cost of £25. We reserve the right to charge any increase in jump cost in addition to this fee.
Vouchers may be transferred to another person within the validity dates free of charge.
if you wish to change the name of a voucher or replace a lost one, a £15 admin fee will be charged for re-issue.
If you are unable to jump due to a medical condition then unused vouchers may be refunded within the validity dates on production of a doctor's note. The first £50 of any voucher forms the initial deposit and is non-refundable, plus an administration fee of £15 will be added.
Expired vouchers may not be refunded. This does not affect your statutory rights.
AFF course date change and cancellation policy: Due to the intensive and personalised nature of the AFF course places are limited to 4 per instructor. Therefore please contact us immediately by phone on 01132 505 600 if there is a problem with your course date. Whilst we do our best to accommodate our customers' needs, we reserve the right to apply the following charges:
- Less than 14 days notice : £30
- Less than 7 days notice : £50
- Less than 48 hours notice / no show on the day: £75
In order to book a new date for your course, the relevant charge must be paid in advance.
Please note that it is the students responsibility to inform us of any changes to your personal details (age/weight/height/medical conditions). If you are outside the restrictions for the course on arrival and are are unable to participate then we reserve the right to charge for the course.